Protecting Your Purchases
Cape Woolamai Mercantile Co.® honors all Manufacturer Warranties for products purchased from a Cape Woolamai Outpost, one of our non-Outpost Retail Partners or our Online Outpost (CapeWool.com). If you believe you have a faulty product which is eligible to be repaired or replaced under the terms of the Manufacturer’s Warranty, please contact Cape Woolamai Mercantile Co. with the receipt for your purchase, price redacted gift receipt, or packing slip.
As rare as we all want them to be, Warranty and Customer Service returns happen. When they happen, someone must pay for shipping items back and forth. And the fact of the matter is that shipping costs money. Many businesses increase their prices on every item they sell to cover “Free Shipping” costs.
So that you don’t pay for items returned by others, we employ a 1-Way Return Shipping policy. The claimant (You) is responsible for the cost of returning an item to the designated location (with shipment tracking). Cape Woolamai pays the cost of returning the repaired or replacement item to You (with shipment tracking). Need to request a Warranty return? Contact Cape Wool: